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Customer Experience

Translating the Digitalization Strategy and Vision into an Executable Reality
2 months ago

Translating the Digitalization Strategy and Vision into an Executable Reality

In today’s world, doing business the conventional way and maintaining the status quo does not promise recurring revenue as it did in the past. Nor does it provide a competitive …
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Six Reasons Why Customer Satisfaction Drives Better Results
12 months ago

Six Reasons Why Customer Satisfaction Drives Better Results

Enterprises are increasing direct customer interaction with the companies, vendors and partners with whom they do business, which is placing more importance on delivering a better customer experience (CX). These enterprises have learned that customer experience and satisfaction is a differentiation that is no longer limited to B2C companies.

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