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User Experience

LL! Preview Part 4 – Servitization
2 months ago

LL! Preview Part 4 – Servitization

Servitization and Shift to Service-Centric Business Models

While this trend has been around for some time, many companies within the software and hardware industries are beginning to utilize servitization to …
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Six Reasons Why Customer Satisfaction Drives Better Results
8 months ago

Six Reasons Why Customer Satisfaction Drives Better Results

Enterprises are increasing direct customer interaction with the companies, vendors and partners with whom they do business, which is placing more importance on delivering a better customer experience (CX). These enterprises have learned that customer experience and satisfaction is a differentiation that is no longer limited to B2C companies.

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