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saas entitlement management

Software Monetization in the Cloud: Stop #1 on the Path to SaaS Profitability – User Friendly Service Agreement Compliance (Part 2 of 5)
10 years ago

Software Monetization in the Cloud: Stop #1 on the Path to SaaS Profitability – User Friendly Service Agreement Compliance (Part 2 of 5)

At the highest level, there are two core ways issues with service agreement compliance will end up costing you, the service provider, a significant amount of money:

  1. If your service is being used more than you are getting paid for it – you are losing money (duh)
  2. If you don’t proactively track compliance and have to go back to a customer to request back payment it will cost you. End-user frustration will cause irreversible damage to customer satisfaction (best case) or even lead to the loss of the account (worst case).

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